Terms

By phone and online: VISA, MasterCard and Discover. We do not accept American Express.

By mail: Check, Money order,  VISA and MasterCard

All checks, money orders and  charge cards must be in US dollars and drawn on a US bank. Checks must  have a valid nine-digit bank routing number (ABA code), located on the  bottom of the check.

We accept purchase orders from schools on school  stationary, providing the order is over $300. All purchase orders must  be paid within 30 days.

Yes, shopping at our website  is safe. Our   entire shopping cart check-out is encrypted with a  secure socket layer, which   means that your order is secure and your  card number will be encrypted so that   no one else can read it. We  never even see your credit card number, it is   processed by the number  one internet credit card processor, Authorize.net.

If   you feel more  secure, you may call or fax your credit card number to our secure Fax: 951-244-9542 or call (858) 578-6005 and leave a  message on   our secure answering device or give your credit card number  to one of our   operators.

No, all information on this website is copyrighted by Sandra Angelo all rights reserved.

Prices do not  include shipping,  handling, or California sales tax. California residents,  please add 8.75% sales tax. Shipping prices are based on orders going to the  same  address. If you are shipping to multiple addresses, place a seperate  order  for each address.

International customers: All orders are shipped in a Flat Rate Priority Mail Box by the United States Postal System. The rate per International Priority Mail Flat Rate boxes is currently $49.95. If you are placing a small order that could fit in a Priority Mail envelope (like 2 DVDS), contact us for a much lower shipping rate for International Priority Mail Envelope shipping.

All domestic orders are shipped Priority Mail except large orders to a school or institution, which are shipped Media Mail.

If items are in stock, they  are shipped with 2-3 working days   depending on our volume of sales. We  ship all items US Priority Mail which   generally takes 3 days to most  places in the continental US, unless the postal   pony is having a bad  day.

If you need overnight shipping, choose FEDEX. All FEDX orders    must be placed by noon PST. Otherwise they will be shipped the following  day. We   do not ship UPS.

If you aren't sure which course to buy, call us at 858-578-6005 and  we'll help you decide. If have any issues with any of the courses or you  are worried about your order, or whatever, please contact us using one  of the contact forms on our web pages or email us with your concerns at info@DiscoverARTwithSANDRA.com.

We really care about your success and it's our goal to help each and every one of you learn how to enter the serenity zone where you can relax and savor the drawing process.

We are old fashioned in that real people answer the phone (but there aren't very many of us answering so sometimes a robot takes your mesage. BUT... if you find yourself banished into voicemail, take heart...we usually return your call within 24 hours on weekdays.

We take time with people who are confused about the website and help them place their order over the phone and we spend time helping you figure out what is best for you. We really want you to succeed and we make every effort to see to it that you have a great experience with art.

We are really nice people to deal with and we will make every effort to make sure that you are finding the courses and supplies that best suit your needs and that your art needs are getting met.

We have insanely loyal customers who have been with us for years and for some reason, we attract the very best people in the world to our courses.

For the Odd Exception that wanders by once or twice in a decade: If you are a cranky fusspot or a mean spirited, snarky, wicked, bad and nasty bellyacher, we will reserve the right to "fire you" as a customer because none of us like the taste of Maalox(R).

Consider carefully before  purchasing as there are no returns on DVDS or books for obvious reasons.

We are not crazy about selling art supplies because our margins are tiny so we don't have room to give refunds on that stuff. The best way to avoid buying something you don't want in the first place is to ask us what we think would be best for you.

Sandra Angelo was a columnist for Michaels Arts & Crafts Magazine and Art Materials Today and it was her job to test and recommend eleventy billion art materials. So we sell only the very best stuff that has passed Sandra's persnickety tests.

We package the exact stuff you need for your course in kits so that you can start your Home Study Course the day it arrives instead of having to wander through the store trying to find some minimum wage clerk who even knows what isle it's in much less how to use stuff.

We highly recommend you purchase the supplies Sandra packages with each course so that you will get the same results she is describing in her courses.

Note — We regret that we cannot give refunds on books, workbooks or DVDs.

All sales are   final.

• All  DVDS are in NTSD format for use in DVD players only.

• Not    created for  computer use although they might wonk on some computers,    this is not  guaranteed because there are so many different computer    operating  systems.

If you need European PAL format, contact info@DiscoverARTwithSANDRA.com.

• In        the event of a defective DVD, we will replace   it with an      identical    one provided the request is made within 30 days  of     purchase.

We do not give out brand  names as our product   fulfillments are based on what is currently  available from our distributor   and/or Sandra's updated improvements    in terms of her recommendations. The industry is constantly  discontinuing   products and coming out with new toys.

Your advantage of  shopping here is that   we keep up to date on the latest and best  products that are available to you.   Consider Sandra your personal  shopper. She attends all the   art material trade shows and  pre-tests your products for you, saving you   countless hours of  experimentation and lots of money on wasted products   that don't work.

Thank you for your    patronage. Your purchase of our products keeps us in business so we can afford to    make more books and videos to teach you how to have fun!

All DVDS are NTSC format,  produced in broadcast quality. PAL DVDS are available for an additional  $15 per copy.

Go to the DVDS page to find out what is demonstrated and time   lengths for each DVD.

When I first met Sandra, she  was just starting her classes. She seemed sincere but I doubted that  she could actually teach me to draw. I was surprised that her simple  methods turned me into an artist in 8 weeks. I went on and studied her  other books, videos and attended her classes and now my work has  appeared in books, on TV shows, videos and even on the cover of a  national art catalog. My drawing has really enriched my life! Now I've  almost finished drawing my whole family, including the cat and dog.

~Orville Thompson, Engineer

I always wanted to draw but my  high powered career prevented me from pursuing personal pleasures. I  enrolled in Sandra's class and before long, I was drawing like a pro. I  am very proud of the first drawing I did of my grandson. It will be fun  to leave that legacy for the kids.

~Joan Endres, Attorney

Click here to read more testimonials…

All DVDs are guaranteed to play on a DVD player but NOT necessariy on all computers.

If you encounter problems, to be on the safe side, just play DVDs on a DVD player, not the computer.

DVDs  can be played on either a set-top player attached directly to your  television or on a DVD drive attached to or installed some computers (but not all.)   We've broken the answer into two sections, one for each platform.

DVD drive on a computer:
1. I’ve had  several customers who though their computer had a DVD drive, but it was  actually a CD or CD-RW drive.  It can be confusing since a lot of  software comes with video but is delivered on CD media (which is also  the same size and color as DVD media).  If you can’t see any files on  the DVD disc, your drive may be CD drive.  Open Windows Explorer to  ascertain whether files and folders are visible on your "DVD drive".

2. Test your DVD drive and player combination by inserting a DVD disc  from a movie rental service (e.g., Blockbuster, Netflix) or your home  collection.  Try this step even if you know the computer played movies  in the past.  The disc should have the DVD logo on the outside of the  package.  If a standard movie plays, but ours will not open, send us an  email.  We'll try to help you resolve the issue. Info@DiscoverARTwithSANDRA.com.

3. If #1 and #2 are definitely not the answer (you're able to watch  movies on your computer), then there may be a problem with the DVD  player software installed on your hard drive.  If you are using Windows  Media Player, be sure it is upgraded to version 10 or higher.  Version 9  and below did not play DVD disks without a purchased plug-in.  If you  can find your DVD player software, launch the program then try accessing  the disc.

4. If you can see files in Windows Explorer, you have updated DVD  software installed on your computer, but you still cannot get the disc  to play, try playing it on a DVD player attached to a TV.  If the disc  won't play on the set-top unit, return it to your retailer or send us an  email.

***NOTE: There have been many, many DVD player software applications  released in the past several years.  Some are very good, and others are  just plain awful.  They skip, crash, don't play the sound, and generally  act like they were written and distributed without any formal testing.   If your player software is two or more years old, check with the  manufacturer to see whether any free updates can be downloaded.  The  difference may astound you.  In the past two years, we have seen the  number of problems related to DVD player software really drop off.   Again, if your software is a little older than two years old, consider  upgrading to reduce playback problems with all discs.

Check out your DVD player by inserting a DVD disc from a movie rental  service (e.g., Blockbuster, Netflix) or your home collection.  The disc  should have the DVD logo on the outside of the package.

If you can play rental movies, but not the disc, cross-check the disc  on a computer that has a DVD drive.  If you can't play it on the  computer, return the disc to your retailer or send us an email.

5. There is a picture but no sound / There is sound  but no picture / The picture is choppy / The sound stutters.  How do I  fix this?

Usually, this can be directly attributed to buggy DVD player software  or to an old PC that is running an obsolete operating system.  There is  a lot of misperception about DVD technology, especially since DVD-R,  DVD+R, DVD-ROM, and all the other iterations have come into the consumer  market.  Here are some facts about our DVDs that ensure low failure  rates.

Blue Crane Digital's DVDs are manufactured at the same factory used  by the major film studios.  The technology, file formats, data  bandwidth, and encryption schemes are identical.  Stamping or  REPLICATING DVDs is completely different than burning or DUPLICATING  consumer DVD-R or DVD-ROM discs.  Stamped disc error rates are extremely  low.  After hundreds of thousands of copies, we have had exactly one  returned to us that was really defective.  You can easily tell the  difference between a stamped disc and one created with a DVD-R or  DVD-ROM format.  Stamped discs are silver on the data side, while  consumer grade writable discs have a green or purple color.

Sound Quality - Since everything on the disc is digital, any  scratching, popping, or stuttering is a function of playback software.   Either the file can be opened or it can't.  Sound quality does not vary  between discs.

Video Quality - Since the video is also digital, any stuttering or  dropped frames indicate software incompatibility or an older computer  that just doesn't have a modern operating system or enough CPU power.   Again, either the file can be opened or it can't.  Quality is identical  between discs.

If you can see a picture, but cannot hear the audio, it's probably  your equipment setup or software.  All file formats are standard and  within ISO specifications for DVD players manufactured around the world.

If the sound is out of sync with the picture, it is without a doubt software related.

6. My computer gives me an error code that says the disc is the wrong region.  What is that about?

Firmware in some DVD disc drives (Dell installed), insist that you  choose a region code in order to play discs.  Our DVDs are distributed  throughout the world.  When they are manufactured, they are coded with  ALL valid region codes.  The combination of software player and some  firmware versions can cause a disc with multiple region codes to fail.   Contact your computer manufacturer for firmware and / or software  upgrades.

We're not saying there can't be a problem with our discs.  We want  you to find a solution to your technical problem rather than exchanging  the DVD and finding that you still have a problem.  We've helped about a dozen users who were sure they had a bad DVD.  Based on our experience, the  odds are extremely long in favor of software / hardware issues.

If you encounter problems, to be on the safe side, just play DVDs on a DVD player, not the computer.

Discover Art with Sandra, Inc. has created this  privacy statement in  order to demonstrate our firm commitment to  privacy. The following  discloses our information gathering and  dissemination practices for  this Web site: DiscoverArtWithSandra.com or  SandraAngelo.com,  ArtwithSandra.com. We use your IP address to help  diagnose problems  with our server, and to administer our Web site. Your  IP address is  used to help identify you and your shopping cart. Our site  uses cookies  to keep track of your shopping cart. We use cookies to  save your  password so you don't have to reenter it each time you visit  our site.

Our site's registration form requires users to give us contact   information (like their name and e-mail address). We use customer   contact information from the registration form to send the user   information about our company. The customer's contact information is   also used to contact them when necessary. We collect visitors’ and   customers’ contact information (like their e-mail address) and financial   information (like their account or credit card numbers). Contact   information from the order form is used to send orders and information   about our company to our customers.

Users may opt-out of receiving   future mailings; see the choice/opt-out section at the end of each email that is sent weekly by Discover Art with Sandra. Financial   information that is collected is used to bill the  user for products and services. If you place an order on our webiste, our site is so secure that we never see your credit card number.