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Discover Art With Sandra

FAQ

Terms and Conditions and FAQ

  • Payments Accepted
  • Safety Issues
  • Copyrights
  • Shipping Issues
  • Problems ordering
  • Return Policy
  • Brand Names...or Not!
  • DVD Format
  • DVD Players/ Computers
  • Can Children use this System?
  • Reviews, Critics and Awards
  • Guarantee
  • Teachers, Schools, and Students
  • School Purchase Orders
  • Issues with your Mother...Maybe Sandra can help!?!
  • My DVD won't play... now what? Troubleshooting.
  • Privacy Policy

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What forms of payment do you accept?
a.jpg

By phone and online: VISA, MasterCard and Discover. We do not accept American Express.

By mail: Check, Money order, VISA and MasterCard

All checks, money orders and charge cards must be in US dollars and drawn on a US bank. Checks must have a valid nine-digit bank routing number (ABA code), located on the bottom of the check.

We accept purchase orders from schools on school stationary, providing the order is over $300. All purchase orders must be paid within 30 days.Top

 

Is it safe to use my credit card?

Yes, shopping at our website is safe. Our entire shopping cart check-out is encrypted with a secure socket layer, which means that your order is secure and your card number will be encrypted so that no one else can read it. We never even see your credit card number, it is processed by the number one internet credit card processor, Authorize.net.

If you feel more secure, you may call or fax your credit card number to our secure Fax: 951-244-9542 or call (858) 578-6005 and leave a message on our secure answering device or give your credit card number to one of our operators.Top

 

Can I copy the information, videos and lessons on this site?

No, all information on this website is copyrighted by Sandra Angelo all rights reserved.

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How much do you charge for shipping, handling, & sales tax?

Prices do not include shipping, handling, or California sales tax. California residents, please add 8.75% sales tax. Shipping prices are based on orders going to the same address. If you are shipping to multiple addresses, place a seperate order for each address.

International customers: All orders are shipped in a Flat Rate Priority Mail Box by the United States Postal System. The rate per International Priority Mail Flat Rate boxes is currently $49.95. If you are placing a small order that could fit in a Priority Mail envelope (like 2 DVDS), contact us for a much lower shipping rate for International Priority Mail Envelope shipping.

All domestic orders are shipped Priority Mail except large orders to a school or institution, which are shipped Media Mail.

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How quickly are items shipped?

If items are in stock, they are shipped with 2-3 working days depending on our volume of sales. We ship all items US Priority Mail which generally takes 3 days to most places in the continental US, unless the postal pony is having a bad day.

If you need overnight shipping, choose FEDEX. All FEDX orders must be placed by noon PST. Otherwise they will be shipped the following day. We do not ship UPS.Top

 

If I have a problem with my order, or questions about what course or supplies to order or I can't figure out the website, what do I do?

If you aren't sure which course to buy, call us at 858-578-6005 and we'll help you decide. If have any issues with any of the courses or you are worried about your order, or whatever, please contact us using one of the contact forms on our web pages or email us with your concerns at info@DiscoverARTwithSANDRA.com.

We really care about your success and it's our goal to help each and every one of you learn how to enter the serenity zone where you can relax and savor the drawing process.

We are old fashioned in that real people answer the phone (but there aren't very many of us answering so sometimes a robot takes your mesage. BUT... if you find yourself banished into voicemail, take heart...we usually return your call within 24 hours on weekdays.

We take time with people who are confused about the website and help them place their order over the phone and we spend time helping you figure out what is best for you. We really want you to succeed and we make every effort to see to it that you have a great experience with art.

We are really nice people to deal with and we will make every effort to make sure that you are finding the courses and supplies that best suit your needs and that your art needs are getting met.

We have insanely loyal customers who have been with us for years and for some reason, we attract the very best people in the world to our courses.

For the Odd Exception that wanders by once or twice in a decade: If you are a cranky fusspot or a mean spirited, snarky, wicked, bad and nasty bellyacher, we will reserve the right to "fire you" as a customer because none of us like the taste of Maalox(R).

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What about your refund/ return policy?

Consider carefully before purchasing as there are no returns on DVDS or books for obvious reasons.

We are not crazy about selling art supplies because our margins are tiny so we don't have room to give refunds on that stuff. The best way to avoid buying something you don't want in the first place is to ask us what we think would be best for you.

Sandra Angelo was a columnist for Michaels Arts & Crafts Magazine and Art Materials Today and it was her job to test and recommend eleventy billion art materials. So we sell only the very best stuff that has passed Sandra's persnickety tests.

We package the exact stuff you need for your course in kits so that you can start your Home Study Course the day it arrives instead of having to wander through the store trying to find some minimum wage clerk who even knows what isle it's in much less how to use stuff.

We highly recommend you purchase the supplies Sandra packages with each course so that you will get the same results she is describing in her courses.

Note — We regret that we cannot give refunds on books, workbooks or DVDs.

All sales are final.

  • All DVDS are in NTSD format for use in DVD players only.
  • Not created for computer use although they might wonk on some computers, this is not guaranteed because there are so many different computer operating systems.

If you need European PAL format, contact info@DiscoverARTwithSANDRA.com.

  • In the event of a defective DVD, we will replace it with an identical one provided the request is made within 30 days of purchase.

Top

Can you please tell me more about items that don't have a brand name?

We do not give out brand names as our product fulfillments are based on what is currently available from our distributor and/or Sandra's updated improvements in terms of her recommendations. The industry is constantly discontinuing products and coming out with new toys.

Your advantage of shopping here is that we keep up to date on the latest and best products that are available to you. Consider Sandra your personal shopper. She attends all the art material trade shows and pre-tests your products for you, saving you countless hours of experimentation and lots of money on wasted products that don't work.

Thank you for your patronage. Your purchase of our products keeps us in business so we can afford to make more books and videos to teach you how to have fun!

Top

 

What format are your DVDS?

All DVDS are NTSC format, produced in broadcast quality. PAL DVDS are available for an additional $15 per copy.Top

 

What is covered on each DVD

Go to the DVDS page to find out what is demonstrated and time lengths for each DVDTop.

 

Are these DVDS suitable for children?
Our beginner's collection focuses on teaching NON-ARTISTS, both adults and children ages 12 and up who have no natural talent. Non-artists learn in a different way than gifted people. They like to be guided step-by-step, with very specific methods.

The
Level One So You Thought You Couldn't Draw™ system works best with people who can't draw a straight line. Even so, the person must have fine motor skills to succeed. Most children don't have fine motor skills until age 8 - 10 for girls and about 10 - 12 for boys. If the child doesn't have fine motor skills, they will be very frustrated and most likely will not succeed. All children generally have manual dexterity by age 12.

Most people who approach us about using our DVDS want to foster an artistic talent in a child. We caution you that gifted children may learn in a much different fashion than our Level 101 Series. Gifted children who already know how to draw may want to start at Level 201. Levels 2-6 are geared to all types of learners, both artistically talented people and non-artists who have finished Level 101. 

Although we do not promote our DVDS and books to children, many public, private and home schools have adopted our DVDS and books as a part of their official art curriculum. (San Diego City Schools hired Sandra as their keynote speaker at their last in-service and adopted her DVD and book collection for over 100 art teachers in their district.)

Art teachers find our DVDS very useful because, in their classrooms, they get a mix of gifted and artistically challenged students. The Level 101 collection works extremely well with people who can't even draw a straight line. In fact, after learning the basics, students are transformed into artists and can fit more easily in a traditional, more difficult art setting.

Our Online Courses and Individual Lessons provide art teachers with an accomplished authority who is an expert on techniques for working with various drawing media. The cost of the DVD is much less than the cost of hiring a guest artist to lecture the class on a one time basis. DVDS and online lessons bring the Topexpert to the classroom year after year.

 

 

What do the reviewers, critics and award shows say about Sandra?

Click here to read what top national reviewers such as The Washington Post think of Sandra’s Topbooks and DVDS!?

 

What sort of guarantee do you have?

We guarantee that art will prolong your life and if you don't feel your life was in fact long enough, we recommend that you put a clause in your will, stipulating that your pencils be packed in your coffin so you can continue to practice.

Caution: colored pencils are made of wax and will melt in a heated environment.

Now, our actual policy... All defective products will be replaced with an identical item. Contact us and explain the nature of the defect.

See our Policies Page for more info on refunds and returns. Other than that, the guarantee is up to you. If you practice, you'll Topsucceed. If you don't, you won't. It's that simple.

 

Do you allow teachers to preview DVDS?
No, but we have more than a dozen free snippets from various DVDS posted here on the website so you can preview before you buy.
You will also be happy to know, our videos have received rave reviews from the nation's top critics, including The Video Librarian, The Washington Post, Booklist, Midwest Book Review, etc. In addition, the videos have won many top awards including an Emmy nomination, First Place Award in WAVE Awards, Award of Excellence in Videographer's Awards, Award of Distinction in Communicator's Awards, etc. In addition, these videos are being adopted as part of the official art curriculum in public, private and home schools worldwide. San Diego City Schools adopted an entire collection of DVDs and books for over 100 art teachers in their system.

And if that's not enough to convince you, Sandra's sister Sharon even thinks they are cool. (Even though it took her a couple of years to admit it.)Top

Do you accept purchase orders from schools?

Yes, if the order is over $300. If it's under $300, the order must be prepaid. Purchase orders must be paid in 30 days. Top

 

What do students say about Sandra's teaching?
Sandra has completely changed my life by teaching me how to draw. I came to her with extremely limited abilities and in a very short time, she transformed me into an artist. Now I spend countless hours drawing and have so much fun doing portraits of family, friends and acquaintances. My drawings bring so much joy to me and the people I draw. My work has now been displayed in books, DVDS, magazine columns, on TV and even on the internet. I just can’t believe it! I never dreamed that I would have so much fun with a hobby I didn’t even start until I was already 70 years old. I'm so excited that I found Sandra!
~Nita Draut, Department of Social Services

When I first met Sandra, she was just starting her classes. She seemed sincere but I doubted that she could actually teach me to draw. I was surprised that her simple methods turned me into an artist in 8 weeks. I went on and studied her other books, videos and attended her classes and now my work has appeared in books, on TV shows, videos and even on the cover of a national art catalog. My drawing has really enriched my life! Now I've almost finished drawing my whole family, including the cat and dog.

~Orville Thompson, Engineer

I always wanted to draw but my high powered career prevented me from pursuing personal pleasures. I enrolled in Sandra's class and before long, I was drawing like a pro. I am very proud of the first drawing I did of my grandson. It will be fun to leave that legacy for the kids.

~Joan Endres, Attorney

Click here to read more Toptestimonials…

 

Will my mom display my art on the fridge after I take Sandra's classes?

Do you call your mother daily? Did you send her flowers on Mother's Day? Do you remember her birthday with thoughtful gifts? Do you brush 3 times daily? Then she'll probably flaunt your work. Heck, if you send her our books and videos, you two can draw together. Then she might even shrink your art down to wallet size and bore mere strangers with your prowess.Top

 

My DVD won't play. Now what?
 

All DVDs are guaranteed to play on a DVD player but NOT necessariy on all computers.

If you encounter problems, to be on the safe side, just play DVDs on a DVD player, not the computer.

DVDs can be played on either a set-top player attached directly to your television or on a DVD drive attached to or installed some computers (but not all.)  We've broken the answer into two sections, one for each platform.

DVD drive on a computer:
1. I’ve had several customers who though their computer had a DVD drive, but it was actually a CD or CD-RW drive.  It can be confusing since a lot of software comes with video but is delivered on CD media (which is also the same size and color as DVD media).  If you can’t see any files on the DVD disc, your drive may be CD drive.  Open Windows Explorer to ascertain whether files and folders are visible on your "DVD drive".

2. Test your DVD drive and player combination by inserting a DVD disc from a movie rental service (e.g., Blockbuster, Netflix) or your home collection.  Try this step even if you know the computer played movies in the past.  The disc should have the DVD logo on the outside of the package.  If a standard movie plays, but ours will not open, send us an email.  We'll try to help you resolve the issue. Info@DiscoverARTwithSANDRA.com.

3. If #1 and #2 are definitely not the answer (you're able to watch movies on your computer), then there may be a problem with the DVD player software installed on your hard drive.  If you are using Windows Media Player, be sure it is upgraded to version 10 or higher.  Version 9 and below did not play DVD disks without a purchased plug-in.  If you can find your DVD player software, launch the program then try accessing the disc.

4. If you can see files in Windows Explorer, you have updated DVD software installed on your computer, but you still cannot get the disc to play, try playing it on a DVD player attached to a TV.  If the disc won't play on the set-top unit, return it to your retailer or send us an email.

***NOTE: There have been many, many DVD player software applications released in the past several years.  Some are very good, and others are just plain awful.  They skip, crash, don't play the sound, and generally act like they were written and distributed without any formal testing.  If your player software is two or more years old, check with the manufacturer to see whether any free updates can be downloaded.  The difference may astound you.  In the past two years, we have seen the number of problems related to DVD player software really drop off.  Again, if your software is a little older than two years old, consider upgrading to reduce playback problems with all discs.

Check out your DVD player by inserting a DVD disc from a movie rental service (e.g., Blockbuster, Netflix) or your home collection.  The disc should have the DVD logo on the outside of the package.

If you can play rental movies, but not the disc, cross-check the disc on a computer that has a DVD drive.  If you can't play it on the computer, return the disc to your retailer or send us an email.

5. There is a picture but no sound / There is sound but no picture / The picture is choppy / The sound stutters.  How do I fix this?

Usually, this can be directly attributed to buggy DVD player software or to an old PC that is running an obsolete operating system.  There is a lot of misperception about DVD technology, especially since DVD-R, DVD+R, DVD-ROM, and all the other iterations have come into the consumer market.  Here are some facts about our DVDs that ensure low failure rates.

Blue Crane Digital's DVDs are manufactured at the same factory used by the major film studios.  The technology, file formats, data bandwidth, and encryption schemes are identical.  Stamping or REPLICATING DVDs is completely different than burning or DUPLICATING consumer DVD-R or DVD-ROM discs.  Stamped disc error rates are extremely low.  After hundreds of thousands of copies, we have had exactly one returned to us that was really defective.  You can easily tell the difference between a stamped disc and one created with a DVD-R or DVD-ROM format.  Stamped discs are silver on the data side, while consumer grade writable discs have a green or purple color.

Sound Quality - Since everything on the disc is digital, any scratching, popping, or stuttering is a function of playback software.  Either the file can be opened or it can't.  Sound quality does not vary between discs.

Video Quality - Since the video is also digital, any stuttering or dropped frames indicate software incompatibility or an older computer that just doesn't have a modern operating system or enough CPU power.  Again, either the file can be opened or it can't.  Quality is identical between discs.

If you can see a picture, but cannot hear the audio, it's probably your equipment setup or software.  All file formats are standard and within ISO specifications for DVD players manufactured around the world.

If the sound is out of sync with the picture, it is without a doubt software related.

6. My computer gives me an error code that says the disc is the wrong region.  What is that about?

Firmware in some DVD disc drives (Dell installed), insist that you choose a region code in order to play discs.  Our DVDs are distributed throughout the world.  When they are manufactured, they are coded with ALL valid region codes.  The combination of software player and some firmware versions can cause a disc with multiple region codes to fail.  Contact your computer manufacturer for firmware and / or software upgrades.

We're not saying there can't be a problem with our discs.  We want you to find a solution to your technical problem rather than exchanging the DVD and finding that you still have a problem.  We've helped about a dozen users who were sure they had a bad DVD.  Based on our experience, the odds are extremely long in favor of software / hardware issues.

If you encounter problems, to be on the safe side, just play DVDs on a DVD player, not the computer.

  Privacy Statement

Discover Art with Sandra, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this Web site: DiscoverArtWithSandra.com or SandraAngelo.com, ArtwithSandra.com. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart. Our site uses cookies to keep track of your shopping cart. We use cookies to save your password so you don't have to reenter it each time you visit our site.

Our site's registration form requires users to give us contact information (like their name and e-mail address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact them when necessary. We collect visitors’ and customers’ contact information (like their e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers.

Users may opt-out of receiving future mailings; see the choice/opt-out section at the end of each email that is sent weekly by Discover Art with Sandra. Financial information that is collected is used to bill the user for products and services. If you place an order on our webiste, our site is so secure that we never see your credit card number.

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Discover  Art with Sandra Sandra's eARTtips Blog - Click Here
CoursesLessons

 

What forms of payment do you accept?

By phone and online: VISA and MasterCard.

By mail: Check, Money order, VISA and MasterCard

All checks, money orders and charge cards must be in US dollars and drawn on a US bank. Checks must have a valid nine-digit bank routing number (ABA code), located on the bottom of the check. We accept purchase orders from schools on school stationary, providing the order is over $300. All purchase orders must be paid within 30 days.Top

 

Is it safe to use my credit card?

Yes, shopping at our website is safe. Our entire shopping cart check-out is encrypted with a secure socket layer, which means that your order is secure and your card number will be encrypted so that no one else can read it. We never even see your credit card number, it is processed by the number one internet credit card processor, Authorize.net. If you feel more secure, you may call or fax your credit card number to our secure fax at (619)334-9787 or toll free phone at (888) 327-9278 and leave a message on our secure answering device or give your credit card number to one of our operators.Top

 

Is it safe to use a pencil without supervision?

No it's not safe to use a pencil without buying one of Sandra's Topbooks or videos to show you how.

 

How much do you charge for shipping, handling, & sales tax?

Prices do not include shipping, handling, or California sales tax. California residents, please add 7.75% sales tax. Shipping prices are based on orders going to the same address. If you are shipping to multiple addresses, place a seperate order for each address. International customers may subscribe to individual online lessons but through our online ordering, we only ship to the United States and Canada. For international supply orders to Germany, New Zealand, Norway, Denmark, Sweden, Scotland, England, Australia and Ireland, simply click here to download the fax order form. Fill it out and fax it to: 001 (619) 795-3587 with your credit card info. and email and we will calculate the shipping and handling and email the total to you before we ship it. International orders are not returnable.
International fax order form - click here
 

Top

 

How quickly are items shipped?

If items are in stock, they are shipped with 3-5 working days depending on our volume of sales. We ship all items US Priority Mail which generally takes 3 days to most places in the continental US, unless the postal pony is having a bad day. If you need overnight shipping, choose FED EX. All FEDX orders must be placed by noon PST. Otherwise they will be shipped the following day. We do not ship UPS.Top

 

Will you ship my teenager overseas?

Information to follow.Top

 

What about your return policy?

Consider carefully before purchasing as there are no returns on art materials, videos or books. However, if you receive a defective product, contact us and it will be replaced with an identical product.Top

 

Can you please tell me more about items that don't have a brand name?

We do not give out brand names as our product fulfillments are based on what is currently available from our distributor and/or Sandra's updated improvements in terms of her recommendations. The industry is constantly discontinuing products and coming out with new toys. Your advantage of shopping here is that we keep up to date on the latest and best products that are available to you. Consider Sandra your personal shopper. She attends all the art material trade shows and pre-tests your products for you, saving you countless hours of experimentation and lots of money on wasted products that don't work.

Thank you for your patronage. Your purchase of our products keeps us in business so we can make more books and videos to teach you how to have fun!

Top

 

What format are your videos?

All DVDS are VHS format, produced in broadcast quality. PAL DVDS are available for an additional $15 per copy.Top

 

What is covered on each DVD

Go to the Classes page to find out what is demonstrated and time lengths for each DVDTop.

 

Are these DVDS suitable for children?
Our beginner's collection focuses on teaching NON-ARTISTS, both adults and children ages 12 and up who have no natural talent. Non-artists learn in a different way than gifted people. They like to be guided step-by-step, with very specific methods.

The
Level One So You Thought You Couldn't Draw™ system works best with people who can't draw a straight line. Even so, the person must have fine motor skills to succeed. Most children don't have fine motor skills until age 8 - 10 for girls and about 10 - 12 for boys. If the child doesn't have fine motor skills, they will be very frustrated and most likely will not succeed. All children generally have manual dexterity by age 12.

Most people who approach us about using our DVDS want to foster an artistic talent in a child. We caution you that gifted children may learn in a much different fashion than our Level One Series. Gifted children who already know how to draw may want to start at Level 2. Levels 2-6 are geared to all types of learners, both artistically talented people and non-artists who have finished Level One. 

Although we do not promote our DVDS and books to children, many public, private and home schools have adopted our DVDS and books as a part of their official art curriculum. (San Diego City Schools hired Sandra as their keynote speaker at their last in-service and adopted her entire collection for over 100 art teachers in their district.)

Art teachers find our DVDS very useful because, in their classrooms, they get a mix of gifted and artistically challenged students. The Level One collection works extremely well with people who can't even draw a straight line. In fact, after learning the basics, students are transformed into artists and can fit more easily in a traditional, more difficult art setting.

Our Online Courses and Individual Lessons provide art teachers with an accomplished authority who is an expert on techniques for working with various drawing media. The cost of the DVD is much less than the cost of hiring a guest artist to lecture the class on a one time basis. DVDS and online lessons bring the Topexpert to the classroom year after year.

 

What do the reviewers, critics and award shows say about Sandra?

Click here to read what top national reviewers think of Sandra’s Topbooks and DVDS!?

 

What sort of guarantee do you have?

We guarantee that art will prolong your life and if you don't feel your life was in fact long enough, we recommend that you put a clause in your will, stipulating that your pencils be packed in your coffin so you can continue to practice. Caution: colored pencils are made of wax and will melt in a heated environment. Now, our actual policy... All defective products will be replaced with an identical item. Contact us and explain the nature of the defect. See our Policies Page for more info on refunds and returns. Other than that, the guarantee is up to you. If you practice, you'll Topsucceed. If you don't, you won't. It's that simple.

 

Do you allow teachers to preview videos?
No, but you will be happy to know, our videos have received rave reviews from the nation's top critics, including The Video Librarian, The Washington Post, Booklist, Midwest Book Review, etc. In addition, the videos have won many top awards including an Emmy nomination, First Place Award in WAVE Awards, Award of Excellence in Videographer's Awards, Award of Distinction in Communicator's Awards, etc. In addition, these videos are being adopted as part of the official art curriculum in public, private and home schools worldwide. San Diego City Schools adopted the entire collection for over 100 art teachers in their system.

And if that's not enough to convince you, Sandra's sister Sharon even thinks they are cool. (Even though it took her a couple of years to admit it.)Top

Do you accept purchase orders from schools?

Yes, if the order is over $300. If it's under $300, the order must be prepaid. Purchase orders must be paid in 30 days. Top

 

What do students say about Sandra's teaching?
Sandra has completely changed my life by teaching me how to draw. I came to her with extremely limited abilities and in a very short time, she transformed me into an artist. Now I spend countless hours drawing and have so much fun doing portraits of family, friends and acquaintances. My drawings bring so much joy to me and the people I draw. My work has now been displayed in books, DVDS, magazine columns, on TV and even on the internet. I just can’t believe it! I never dreamed that I would have so much fun with a hobby I didn’t even start until I was already 70 years old. I'm so excited that I found Sandra! Nita Draut, Department of Social Services

When I first met Sandra, she was just starting her classes. She seemed sincere but I doubted that she could actually teach me to draw. I was surprised that her simple methods turned me into an artist in 8 weeks. I went on and studied her other books, videos and attended her classes and now my work has appeared in books, on TV shows, videos and even on the cover of a national art catalog. My drawing has really enriched my life! Now I've almost finished drawing my whole family, including the cat and dog. Orville Thompson, Engineer

I always wanted to draw but my high powered career prevented me from pursuing personal pleasures. I enrolled in Sandra's class and before long, I was drawing like a pro. I am very proud of the first drawing I did of my grandson. It will be fun to leave that legacy for the kids. Joan Endres, AttorneyTOP

Click here to read more Toptestimonials…

 

Will my mom display my art on the fridge after I take Sandra's classes?

Do you call your mother daily? Did you send her flowers on Mother's Day? Do you remember her birthday with thoughtful gifts? Do you brush 3 times daily? Then she'll probably flaunt your work. Heck, if you send her our books and videos, you two can draw together. Then she might even shrink your art down to wallet size and bore mere strangers with your prowess.Top

 

 

 

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